Throughout the site, the terms “we”, “us” and “our” refer toBan Nee Chen Pte. OVERVIEW This website is operated byBan Nee Chen Pte.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If approved, you’ll be automatically refunded on your original payment method. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Unfortunately, we cannot accept returns on sale items or gift cards.Įxchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please get in touch if you have questions or concerns about your specific item. You can always contact us for any return question at and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Įxceptions / non-returnable items Certain types of items cannot be returned, like perishable goods such as potted plants, custom products such as special orders or personalized items. Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we will let you know where you can return the items to. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
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